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New Zealand, Australia & Asia Master agents
Smart Products New Zealand Limited
PO Box 51370, Tawa
Wellington 5249
New Zealand
NZ Ph: 04 210 0321
Australia Ph: 1300 118 628
 
 

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Shipping
 

New Zealand Domestic Deliveries

Smart Products New Zealand Limited uses the following services for our New Zealand domestic deliveries.

  • Pass the Parcel service from Post Haste Couriers.
  • Parcel Post - Tracked service from New Zealand Post.

Once we have dispatched your order we will notify you by email of the details for you to track your purchase online.

We offer free* delivery with Pass the Parcel service from Post Haste Couriers. Their delivery times vary but generally they offer overnight delivery Wellington wide and around the North Island. They provide a 2 day delivery service between the North & South Islands. There is also an additional 24 hours for items going to rural delivery.

We also offer free*delivery to PO Box or Private Bag addresses. Please select the "PO Box/Private Bag Delivery" option in the shopping cart. These orders will be sent with the Parcel Post - Tracked service from New Zealand Post. ETA for delivery is between 2 to 7 business days.

Notes:

  • Please be aware that Post Haste Couriers deliver during normal daytime business hours Monday - Friday. We recommend you provide a delivery address where you (or someone trusted) are available to accept deliveries during the day.
  • Please note that the Pass the Parcel service is "Signature" required. This means that when they deliver, a signature and/or name is obtained of the person they hand the parcel to. This information is only used as a confirmation of delivery to you.
  • We can deliver to PO Box and Private Bag addresses with the Parcel Post - Tracked service from NZ Post which is "Non Signature" required.
  • Delivery times are estimates only and could be interupted by public holidays and any weather related road closures, which are outside of our control.
  • We are not responsible for loss or damage to goods that are delivered to an incorrect address that you have supplied, so please confirm details before submitting your order.
  • If your order hasn't arrived and your online tracking information shows that it has been delivered, please contact NZ Post on ph: 0800 501 501 for tracked parcel post orders. Or contact our office for Pass the Parcel orders. Have your tracking number available when you call.


For customers based in Wellington you can also collect your order from our office. Please select this option in the online store and include a contact number and best time to call in the comments field, so we can notify you when your order is ready to be collected.

* Free delivery is only available on New Zealand retail sales. Club sales incurr normal courier charges which will be advised upon enquiry.

 

Australian Deliveries

For International deliveries to Australia we use EMS International Economy Courier. This service is included in your price. and features online tracking. Delivery usually take between 3 - 6 days. Once we have dispatched your order we will notify you by email of tracking details for you to track your purchase online.

We also offer an optional targetted 1-3 day delivery service with EMS International Express. This service features tracking, signature on delivery, no additional fuel surcharge, no rural delivery fee. Rates are as follows.

EMS International Express - Australia
Subtotal Range
Shipping Rates
Orders up to $121.00
$43.00
Orders from $121.01 to $130.00
$46.00
Orders from $130.01 to $165.00
$48.00
Orders from $165 to $174.00
$56.00
Orders from $174.00 to $294.00
$57.00
Orders from $294.01 to $303.00
$64.00
Orders from $303.01 to $451.00
$67.00
Orders from $451.01 to $503.00
$71.00

If you would like to order over the above values, please email the office at info@buttbuffer.co.nz

Notes:

  • Please be aware that EMS deliver during normal daytime business hours Monday - Friday. We recommend you provide a delivery address where you (or someone trusted) are available to accept deliveries during the day.
  • We are not responsible for loss or damage to goods that are delivered to an incorrect address that you have supplied, so please confirm details before submitting your order.
  • EMS International Express targets delivery of 1-3 business days. This could be interupted by public holidays and any weather related road closures, as well as any random customs checks which are outside of their and our control.
  • If your order hasn't arrived and your online tracking information shows that it has been delivered, please contact the EMS Australian service partner Australia Post on ph: 03-8847-9045 for all orders. Have your tracking number available when you call.

 

Asia & Pacific Deliveries

We can deliver to nearly every country in Asia and the Pacific Islands. Please email info@buttbuffer.co.nz for the latest country specific rates.

 

Please be aware that delivery schedules over New Zealand public holidays such as the week between Christmas and New Year, as well as Easter, may cause disruption to our delivery service.

For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Smart Products New Zealand Limited's control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.